Last Updated: June 2026
At AZH Sports, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may return eligible items within 30 days of receiving your order.
To qualify for a return:
- The item must be unused and in the same condition as received.
- The item must be returned in its original packaging.
- Proof of purchase (order number or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Customised or personalised products
- Digital/downloadable products
- Used sporting equipment showing signs of wear
- Clearance or final-sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue.
After review, we will offer:
- A replacement
- A refund
- Store credit (where applicable)
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your card provider or bank.
- Allow additional processing time.
If you still have not received your refund, please contact us.
Exchanges
We only replace items that are defective, damaged, or incorrectly supplied.
To request an exchange, contact our customer support team before returning the item.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item received was incorrect.
- The item arrived damaged or defective.
We recommend using a tracked shipping service for valuable items. AZH Sports cannot be responsible for items lost during return transit.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Email: support@azhsports.co.uk
Website: www.azhsports.co.uk
Thank you for shopping with AZH Sports.